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© Kampaay S.r.l. Benefit Company - Via Luigi Porro Lambertenghi n. 7, Milan - 20159 - VAT number 11046500960
Kampaay S.r.l. Benefit Corporation – with registered office in Milan, Via Luigi Porro Lambertenghi, n. 7, 20159, registered in the Register of Companies of Milan Monza Brianza Lodi, VAT number and Tax Code 11046500960 – is the company that manages the digital platform for the organization and management of in-person, digital, and hybrid corporate events (“Kampaay”).
For the purposes of interpreting and executing these Platform Conditions of Use, the following definitions apply in addition to any contained in legal texts and/or referenced elsewhere in this document:
3.1. These Conditions of Use govern the User's access to and use of the Platform.
3.2. Kampaay reserves the right to modify and/or supplement the General Terms and Conditions at its sole discretion and at any time.
3.3. Should the User be interested in using Customized Kampaay Services, these may be subject to additional and prevailing terms and conditions compared to those provided below, which Kampaay will communicate through the Platform itself, via email, and/or through another written agreement to the requesting User. Otherwise, if no additional and prevailing terms and conditions have been communicated by Kampaay, the General Terms and Conditions shall apply.
4.1. To register on the Platform and use the Services, each User must previously create an Account by providing their Personal Data.
4.2. Through the Registration Procedure, the User certifies the truthfulness of the data provided for the creation of the Account and declares to have read, understood, and expressly accepted the General Terms and Conditions as well as the Personal Data policy.
4.3. Upon registration, the User will receive an email at the provided address containing a link to reset the temporary password previously supplied. This link is valid for 7 (seven) days from the time of receipt. Changing the password is a condition precedent to the completion of the Purchase Agreement.
4.4. The User will also be required to indicate a User ID (the uniqueness of which the system will automatically verify). The User ID and password shall be: personal, non-transferable, and/or unusable for any reason, even temporarily, by third parties, and must be carefully kept by the User as they constitute the authentication credentials that the User must manage and can update in their reserved area.
4.5. The User acknowledges being solely responsible for the use of their credentials and agrees to release Kampaay from any liability and/or claims in this regard. If the User suspects or becomes aware of the use of their password by third parties, they must immediately inform Kampaay in writing.
4.6. In the event that the User ID is already present in the database, the User must indicate a different one until the system successfully verifies its uniqueness.
4.7. At the end of the Registration Procedure, the User will receive a confirmation email at the email address provided during registration.
4.8. A User intending to organize an Event may do so on the Platform by entering specific information such as, but not limited to, location, date and time, number of guests, requested services, and other useful and/or necessary information for the organization of the Event.
4.9. During the creation of the Event, the User may view Kampaay's offers for each type of service (including, but not limited to: food, drinks, bartending, team building, and Location) and the services to be included in the Purchase Order, or they may request a Customized Kampaay Service.
4.10. The User will receive, at the email address provided during the Registration Procedure and/or through other channels (e.g., SMS, social media), a confirmation communication of the Purchase Order for the selected Services and, if applicable, other notifications relating to the order placed.
5.1. Users are required to make diligent use of the Platform and to comply with these CU. Any use not previously authorized in writing by Kampaay, or in any case non-compliant with the provisions of this document, is strictly prohibited and may be prosecuted in the competent judicial venues. In any case, Kampaay is not required to monitor the use of the Platform by Users nor to guarantee that its use complies with these CU.
5.2. Users acknowledge and accept that Kampaay reserves the right, at its sole discretion, to: (i) limit, totally or partially, access to the Services for certain Users; (ii) cancel, suspend, block, modify, or delete certain types of content; (iii) delete the Account of Users who misuse the Platform or if Kampaay becomes aware of the unlawful or harmful nature of actions or stored information against any third-party rights and/or property, using electronic tools suitable for this purpose; (iv) prevent the publication of Content likely to affect the quality of the service, and (v) modify, by deleting and/or adding to, the Content of the Platform.
5.3. The User is required to periodically consult the General Terms and Conditions to check for any updates and/or modifications that Kampaay reserves the right, at its discretion, to make unilaterally.
5.4. The User is required to provide true, accurate, and complete information during the Registration Procedure and to keep such information permanently updated. In any case, Kampaay can under no circumstances be held responsible for the inaccuracy or falsehood, for any reason, of the information provided by Users.
5.5. Unless otherwise previously agreed in writing, any reproduction, distribution, transmission, adaptation, and/or modification of the Platform Content is prohibited.
5.6. Users acknowledge that they are prohibited from using defamatory and/or in any way harmful or offensive Content, contrary to public decency, or legally protected without having the right to do so, as well as from engaging in any conduct intended to commit and/or instigate any violation of applicable legal provisions.
5.7. It is prohibited to use the Services: (i) in such a way as to cause, or be likely to cause, interruptions, damage, and/or malfunctions to the Platform; (ii) for purposes not permitted by law; (iii) in such a way as to cause any prejudice or damage, for any reason, to Kampaay or third parties, including, but not limited to, through the publication of defamatory Content.
5.8. Users also acknowledge that the Content on the Platform is provided "as is", updated to the original date of publication.
6.1. The User acknowledges and accepts that the use of the Platform takes place solely and exclusively under their own responsibility.
6.2. The User undertakes to use the Platform exclusively in accordance with these Conditions of Use and the law, for lawful purposes, in accordance with the rules of fairness and diligence, and in any case without infringing the rights of Kampaay and/or third parties. The User assumes full responsibility in relation to their conduct on the Platform (for example: videos, photos, comments, data, or texts sent through the Platform), indemnifying and holding Kampaay harmless from any claim advanced by third parties.
6.3. Kampaay cannot be held liable for any failure and/or delay in fulfilling the obligations provided for by these Conditions of Use if the delay and/or failure derive from fortuitous events and/or force majeure, and in any case due to causes beyond its control and not attributable to it. In such cases, the User accepts and acknowledges that they are not entitled to any compensation.
6.4. In the event of interruptions or errors in transmission, suspension, and/or limitations in access to the Platform not attributable to Kampaay, the latter cannot be held responsible for losses, of any nature, resulting therefrom.
6.5. The User guarantees that the Personal Data provided during the Registration Procedure is accurate, true, complete, and updated, and undertakes to hold Kampaay fully harmless and indemnified from any damage, compensation obligation, and/or penalty deriving from the User's violation of the rules regarding registration on the Platform or the retention of authentication credentials.
6.6. Through the Platform, it is possible to view links to other websites or web resources (also inserted by the users themselves). Kampaay will not be responsible for checking third-party commercial operators or the content of their sites, nor can it be held responsible for the actions, products, and contents of all these subjects or any other third party. Kampaay therefore declines all responsibility in relation to the contents of sites linked to the Kampaay site.
6.7. Kampaay provides a feedback system to allow Users to express their opinion regarding their purchasing experience, and such feedback may be made visible in the ways defined by Kampaay itself. Kampaay is not required to verify the comments or feedback left by Users regarding an Event, nor is it responsible for any harmful and/or defamatory content thereof.
7.1. Unless otherwise agreed in writing, the User is not required to publish confidential information or information protected as intellectual or industrial property rights on the Platform.
7.2. If a User believes that their intellectual, industrial, or other property rights have been violated by a publication on the Platform by another user, they must immediately send a written communication to Kampaay at the email address: amministrazione@kampaay.com. The User accepts that, upon receipt of a notice of claim of intellectual property infringement, Kampaay may discretionarily remove the materials. It remains understood in any case that Kampaay can in no way be held responsible for said violation.
7.3. All Content present and/or made available through the Platform such as, but not limited to, texts, graphics, Event formats, logos, images, audio and/or video files, digital downloads, data collections, software, etc., are the exclusive property of Kampaay and/or the third-party suppliers whose collaboration Kampaay utilizes and are protected by intellectual and industrial property legislation. Kampaay does not grant any license of use or authorization of any kind over the intellectual and industrial property rights associated with the Platform and/or its Content or over the Kampaay Services.
7.4. With the User's prior authorization, Kampaay may record moments of the Event with photos and/or videos, and mention the User as a reference for Kampaay on Kampaay's business presentation documents or on the website https://www.kampaay.com/.
1.1. These Conditions of Sale apply to the provision of the Services.
1.2. Before proceeding with the purchase of the Services, the User is required to read these Conditions of Sale, which are intended to be fully and expressly accepted at the time of the conclusion of the Purchase Order.
2.1. For the conclusion of the Purchase Agreement, the User is required to complete the order process in electronic format and transmit it following the relevant instructions, as well as confirm having read and expressly accepted the General Terms and Conditions and Kampaay's Privacy Policy.
2.2. Once the Services are selected, they will be added to the cart, and it will be sufficient to follow the instructions for purchase by entering or verifying the information required in each step of the process. Order details relating to the Services may possibly be modified before payment.
2.3. The Purchase Agreement is understood to be executed at the time of receipt of the order summary.
2.4. Upon conclusion of the online order forwarding procedure, the User will be required to pay the price.
2.5. Following the execution of the Purchase Agreement, Kampaay takes charge of the Purchase Order for its fulfillment.
2.6. In any case, Kampaay reserves the right to withdraw from the Purchase Agreement concluded via the Digital Platform or from any further written agreement concluded with the User concerning the Services, by communicating the exercise of said right in writing.
3.1. The Services include preparatory services for the organization of the Event such as, but not limited to, the provision of food & drink, bartending services, setup goods, entertainment services, and the provision of Locations, as well as services connected to the organization of virtual events such as the provision of entertainment services and home delivery of food & drink. The offer is fully detailed and can be consulted on the website at the following link: https://www.kampaay.com.
3.2. The availability of the Services refers to the actual availability at the time the User places the order. This availability must however be considered purely indicative as, due to the simultaneous presence of multiple Users on the site, products could be sold to other Users before order confirmation.
3.3. The User declares to know and accept that, even after the sending of the order confirmation email, cases of partial or total unavailability of the products could occur. In this event, the order will be automatically adjusted with the elimination of the unavailable product and its replacement with one of equal level. Without prejudice to the fact that the User will be informed without delay of any unavailability, the User cannot advance any claim in this regard.
4.1. If the User turns directly to third-party suppliers, without Kampaay's intermediation, to request the provision of certain services – to be provided during the course of the same event organized by Kampaay or in a different event – Kampaay makes itself available, at its sole discretion, to provide an administrative secretariat service relating solely and exclusively to the management of invoicing concerning the relationship between the User and the third-party supplier (the “Secretariat Service”).
4.2. In such cases, upon agreement between the parties, Kampaay consents to the third-party supplier charging the costs attributable to the User, provided that: (i) the User undertakes to pay Kampaay an amount equal to the cost of the service rendered by the third-party supplier and (ii) there is a full exemption from any liability for any damages deriving from, or in any way connected to, the services provided by third-party suppliers, as well as for the case of non-delivery or inaccurate delivery of the same.
4.3. In consideration of the Secretariat Service, the User also undertakes to acknowledge in favor of Kampaay a fee equal to 7% (seven percent) of the amount due for the service rendered by the third-party supplier. These amounts must be settled in compliance with the instructions provided simultaneously with the issuance of the invoice.
5.1. The price of the Services will be that indicated from time to time through the Platform. In the event of an error in the indication of the price, Kampaay will notify the User without delay, allowing: (i) confirmation of the Purchase Order at the correct amount or, alternatively, (ii) cancellation of the Purchase Order.
5.2. While Kampaay undertakes not to change the price for confirmed Purchase Orders, Users acknowledge and accept that the prices of the Services may undergo variations at any time. In this regard, it is specified that the prices reported within the Platform are defined following negotiations between Kampaay and the third-party suppliers it utilizes; therefore, any modification requested by the User to products and/or services could cause a variation in the prices applied during the order phase.
5.3. The User acknowledges and accepts that, in the event of an error in the indication of the price, Kampaay shall have no obligation to provide the Service at the lower price erroneously indicated.
5.4. Payment for the Services can be made via credit card, following the instructions of the Digital Platform, or via bank transfer to the coordinates indicated by the Platform, no later than 30 (thirty) days from the invoice date. In this case, the amounts due will be invoiced by Kampaay at the time of confirmation of the Services. Notwithstanding the foregoing, the User hereby expressly acknowledges and accepts that Kampaay may, at its discretion, request the User to pay an amount as an advance payment, to be settled upon receipt of the invoice.
5.5. It remains understood that, in case of a request for a Customized Kampaay Service, Kampaay may indicate, inter alia via the Platform, different payment terms compared to what is indicated pursuant to Article 5.4 above. Unless otherwise indicated, these General Terms and Conditions shall apply.
5.6. In case of non-payment or partial payment of the invoice, following a formal notice of default, Kampaay will apply a default interest rate equal to that indicated by the ECB in the semester in which the payment must be made.
5.7. In case of payment via credit card, unless otherwise specified, the price is fully paid at the time of confirmation of the Purchase Order through the online payment service provider Stripe. By paying the price via SEPA direct debit, the User declares to accept Stripe's general conditions of use, which can be consulted at the following address: https://stripe.com/it/legal/ssa.
6.1. In the event that the User, following the sending of a Purchase Order within the Platform, wishes to cancel, totally or partially, the requested Service, the following shall apply:
6.2. Any requests for modifications to the Services, such as, but not limited to, any changes relating to the number of Participants, must be communicated to Kampaay within 10 (ten) working days before the date of the Event. After this deadline, the consideration indicated by Kampaay with reference to the Services covered by the Purchase Order cannot undergo any downward variation.
6.3. It remains understood that, in case of a request for a Customized Kampaay Service, Kampaay may indicate to the User, inter alia via the Platform, different cancellation and modification terms compared to what is indicated pursuant to Articles 6.1 and 6.2 above. Unless otherwise indicated, these General Terms and Conditions shall apply.
7.1. User data is processed in compliance with the provisions of the legislation on the protection of Personal Data, as set forth in the specific privacy policy.
8.1. Except in cases of willful misconduct or gross negligence, or other cases in which Kampaay's liability cannot be excluded and/or limited by law, Kampaay cannot be held responsible for direct and/or indirect damages of any nature, including but not limited to damages from the consumption of food/beverages, suffered by Users and/or Participants, by their property and/or third parties during the Event.
8.2. In any case, without prejudice to applicable legal provisions, any sums due by way of damages by Kampaay cannot exceed, for any title and/or reason, those paid by the User in execution of the Purchase Agreement.
8.3. The User accepts and declares to assume liability for all damages caused by themselves and/or by the Participants to third parties and to movable and immovable property, including the Locations, used on the occasion of the provision of the Services. In consequence of the above, the User undertakes to indemnify and hold Kampaay harmless from any claim in this regard.
8.4. The User acknowledges that Kampaay is not responsible, within the limits of the law, if the Event cannot take place, partially or totally, due to force majeure, fortuitous events, and/or in any case due to causes beyond its control and, in any case, not attributable to it. In light of the above, the User acknowledges that, in the event of non-performance of the Event – or variations with respect to the Purchase Agreement – due to causes not attributable to Kampaay and/or the third-party suppliers engaged by it, the User will not be entitled to any compensation.
8.5. The User acknowledges that neither Kampaay nor any third-party suppliers engaged by Kampaay have any obligation and/or responsibility for the custody of the property of the Participants in the Event and, therefore, it will be the User's responsibility to notify the Participants to this effect, inviting them to take due precautions. In this regard, the User undertakes to indemnify and hold Kampaay, and any third-party suppliers engaged by Kampaay, harmless from any damage and/or request in this sense, as Kampaay declines all responsibility towards third parties who suffer theft, loss, or damage during the use of the Services.
8.6. The User also declares to be in possession of, or to arrange for the stipulation of, an insurance policy covering civil risks of which, inter alia, the Participants in the Event are beneficiaries.
8.7. Without prejudice to the fact that Kampaay utilizes the collaboration of qualified professionals, the User hereby acknowledges that Kampaay is not responsible for the lack of possession of any authorization and/or prescription required by law by the latter for the performance of their activities.
9.1. In relation to the service of supplying alcoholic beverages, the User declares to assume personal responsibility for compliance with the prohibition on supplying alcoholic beverages to minors, pursuant to the combined provisions of Articles 14 ter paragraph 2 of Law 125/2001 and 689 of the Criminal Code, as amended.
9.2. In consequence of the above, the User undertakes to indemnify and hold Kampaay harmless from any liability that may arise upon the occurrence of damages of any nature to minors due to the violation of the aforementioned legal prohibitions during the performance of the service offered by Kampaay.
10.1. With reference to the Services for virtual events, the User undertakes to comply with the following obligations:
10.2. Delivery costs are borne by the User and the delivery times specified during the purchase phase must be understood as purely indicative and non-binding.
10.3. Should it be necessary to change the shipping addresses for packages already shipped due to storage notices or due to errors during the communication of the addresses themselves, the User will be charged an extra cost by Kampaay equal to Euro 9.50 (nine/50) VAT excluded. It remains understood that these costs refer to the Italian territory and are subject to possible variations.
10.4. The User also acknowledges that, if the modification of a shipping address occurs less than 7 (seven) days from the date of the Event, Kampaay cannot guarantee that delivery will take place by the day of the Event.
10.5. In the event that one of the Participants in the Event receives a damaged kit, Kampaay strongly advises to always accept the package and provide photographic proof to allow Kampaay to correctly manage the case with the Logistics Partner. In this case, Kampaay will arrange to deliver a new kit but cannot guarantee that this will happen by the date of the Event, nor will it be held responsible for any damage deriving therefrom.
10.6. In the event that the shipping addresses to be indicated to Kampaay by the User include shipping addresses outside the Italian territory, the User must provide the addresses themselves at least 15 (fifteen) days in advance of the date of the Event. It is specified that, for the management of such cases, extra costs due to customs duties of the destination country of the goods may be charged to the User.
10.7. Finally, it is specified that in case of requests for any customization of the contents of the kits, following confirmation by the User of the Event details, it will no longer be possible to modify the contents of the kits themselves.
10.8. Within the limits provided for by law, any liability of Kampaay regarding damage and/or loss of products or regarding delays in their delivery is excluded, with the consequent exclusion of any right of the User to demand sums from Kampaay by way of compensation for direct or indirect damages. Likewise, no responsibility can be attributed to Kampaay for delayed or failed delivery attributable to the lack of presence of the User – or of a person authorized by them – at the time of delivery on the day and in the time slot indicated and/or agreed, or attributable to causes of force majeure or fortuitous events.
10.9. Upon receipt of the products, it will be the User's responsibility to verify their quantity, quality, and conformity. Any disputes must be raised in writing and communicated to the email address amministrazione@kampaay.com in compliance with legal deadlines.
The User, unless otherwise agreed in writing, declares to assume the obligation to arrange for legal compliances in the case of using musical instruments or playing tracks subject to SIAE (Italian Authors and Publishers Association) regulations. To this effect, the User undertakes to indemnify and hold Kampaay harmless from any burden and liability that should arise in any way as a consequence of compliance with said provisions.
12.1. The Location, with any connected services, is granted for use in conformity with its destination, furnished, with the right to use the entire space including furniture and goods for use. Any variation of destination or use, even partial or only temporary, is prohibited and must be used by the User for holding the Event in compliance with the maximum capacity indicated on, or communicated through, the Platform.
12.2. During the course of the Event, the User is understood to be the custodian of the same. The User must use the Location with ordinary diligence, refraining from any act that may cause damage to the property and in compliance with ordinary precautions and security measures aimed at preventing the entry of strangers into the Location. The User also undertakes to use the Location in such a way as not to disturb nearby residents.
12.3. The User undertakes to strictly comply with any provision that will be communicated by Kampaay, relating to, by way of example but not limited to, the characteristics of the site and the maximum number of Participants in the Event. In this regard, Kampaay reserves the right to evaluate the state of the Location at the end of the Event, and any damages, of any nature, ascertained by Kampaay to the Location will be charged to the User.
12.4. If the payment of a sum as a security deposit is required for the use of a Location, Kampaay will proceed with said payment in the name and on behalf of the User. However, when during the course of the Event damage to the Location occurs attributable to the conduct of the User and/or the Participants, in such cases the User hereby authorizes Kampaay to act in recourse against the User themselves for the part of the deposit advanced by Kampaay as a security and subsequently retained.
Kampaay and the User mutually undertake, for themselves, their staff, and their collaborators, to maintain the strictest confidentiality and to treat as strictly confidential all sensitive and confidential information of which they may become aware. Confidential information means technical, technological, and commercial information, data, including statistical data, subject to confidentiality and/or industrial property restrictions, as well as any other news, confidence, fact, project, information in the broadest sense of the term, learned about and/or from the other party, which are not disclosed to third parties or which have not become public domain.
In the event that one of the clauses of these General Terms and Conditions is or becomes void, for any reason, this will under no circumstances compromise the validity of the remaining provisions.
Any request for information can be sent via email to the following address: amministrazione@kampaay.com and/or via registered mail to the address Via Luigi Porro Lambertenghi, n. 7.
16.1. Kampaay guarantees adequate support for the provision of IT services to the User. In this regard, the Supplier explicitly undertakes to:
On the other hand, the User undertakes to guarantee the reasonable availability of their representatives during the resolution of an incident or a request relating to the service.
16.2. The specific coverage parameters aimed at satisfying requests for assistance relating to the use of the Platform are as follows:
Emails received outside the aforementioned hours will be handled by Kampaay; however, in such cases, an activation by Kampaay is not guaranteed until the following working day.
17.1. These General Terms and Conditions are governed by Italian law.
17.2. Any disputes relating to these General Terms and Conditions are referred to the exclusive jurisdiction of the Court of Milan.
18.1. The Purchase Agreement will be understood terminated by operation of law in the event that one of the parties is declared insolvent, is subject to insolvency procedures such as bankruptcy, composition with creditors, administrative compulsory liquidation, or is in a state of voluntary liquidation.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the User declares to have taken careful and specific knowledge of the provisions of these Conditions of Sale referred to below and to expressly approve and accept them: (2) execution of the agreement; (3) marketed products and availability of the same; (5) payment methods and terms; (6) cancellation and modification of orders; (7) data processing; (8) limitations of liability and indemnification; (9) user declarations for the food and beverage supply service; (10) user declarations for the virtual events service; (11) user declarations for the animation and musical entertainment service; (12) user declarations for the space license/use service; (13) confidentiality; and (17) applicable law and jurisdiction.
5.4. Payment for the Services can be made by credit card, following the instructions on the Digital Platform, or by bank transfer, to the details indicated by the Platform, within and no later than 30 (thirty) days from the date of purchase. Without prejudice to the foregoing, the User hereby expressly acknowledges and accepts that Kampaay may, at its sole discretion, request the User to pay an amount as a deposit, to be paid upon receipt of the invoice.